Geos Group (Sea Bunkering) has recently completed a full review of its Quality Management Systems, ensuring compliance with the ISO9001:2015 standard until 2021. The audit involved examining in great detail all of the business processes we have in place, from taking an initial telephone enquiry to delivering fuel to our customers’ vessels and everything in between.
Operating our marine fuel terminal in Blyth is a complex business, so reviewing all of our operational procedures, safety precautions and legal obligations was a lengthy and complex exercise. Similarly, as the charterer of oil tankers, our responsibilities in terms of maintenance, scheduling and efficiency are far-reaching and sometimes complicated.
All of our internal policy documents were reviewed, including our terms and conditions relating to sales and purchases, and our modern slavery statement. We also revisited the new GDPR data-handling regulations introduced earlier this year, and our staff training policies and human resource administration systems. A few areas for improvement were highlighted, and we continue to work together as a team to resolve these issues going forward.
The ISO9001:2015 quality management standard helps businesses and organisations to become more efficient and improve customer satisfaction. It is based on eight principles that senior management must demonstrate in the running of their organisation: Strong leadership, customer focus, a process culture, continual improvement, mutually beneficial relationships with suppliers, evidence-based decision-making, an integrated systems approach, and the engagement of staff.
Having a full ISO9001 certification demonstrates that the Geos Group (Sea Bunkering) has a robust and professional Quality Management System in place. This gives a level of assurance to existing and potential customers and suppliers, and enables us to progress smoothly through corporate pre-qualification and tender exercises.